An Express clerk helped me save $30 on this dress and scarf.
In one week I had two amazing customer service experiences at REI and The Express that saved me $40. Perhaps more importantly, these clerks endeared me to their stores, guaranteeing that I will return again. Has customer service influenced your spending?
At REI I was returning a too-small snowboard helmet when the clerk offered to check if a medium was available.
“Sure!”
She found one at an REI warehouse.
“You probably want free shipping to your house, huh?”
“If you can do it, absolutely!”
“Let’s add on raspberry energy chews to your order. You’ll get free shipping that way.”
“Okay!”
I walked away moments later with a new helmet in the mail having paid no restocking fee, no return fee, and no shipping fee. I spent an extra $1.49 on energy chews, and saved $10 in shipping. Score!
A few days later at The Express I found an adorable dress for a party coming up. It was $69.99 and – gasp – I did not have a coupon. So embarrassing! I asked a clerk if she had any coupons and she quickly
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