I did it. I bought an iPhone, and the first 23 hours were great. Then I checked my bill online and found I owed $1,214.65. No kidding. Do you think I would kid about $1,214.65?!
How could I possibly rack up that bill in less than a day? I mean, I know what a difference a day makes, 24 little hours. But seriously?
I got on the phone with AT&T pronto and consciously decided to be on my best behavior. Nobody wants to pull favors for a jerk.
A lovely gal named Florinda (“like the state with an n”) took my call. First she helped me set up my voicemail, then she looked into my bill. Turns out Hubby, who I am on a family plan with, did not……purchase a data plan for his iPhone when he bought it a few weeks ago. Surfing the Web a la iPhone adds up fast.
“That’s why we require iPhone customers to have a data plan,” Florinda said.
“So if a data plan is required, how come he was allowed to buy an iPhone without one?” I asked in my nice voice.
“The person who activated his account probably forgot.”
Florinda graciously agreed to submit a case asking our bill to be reconsidered as if we had purchased the data plan from the start, which, in reality, we did. But why point out AT&T’s fault when Florinda was on my side?
“There is one more thing,” I said, still in my nicest voice. “When I bought my iPhone yesterday, there was an $18 activation fee. I’ve been with AT&T a long time and I’m a loyal customer. Is there anything you can do to waive the fee?”
“Absolutely,” Florinda said. A pregnant pause while she whisked away the charge. “Now your bill comes to $1,196.65.”
I giggled, which is what I do when I want to swear but am using my nice voice.
“Well that helps a little,” I said.
“I’m sure your case will be resolved successfully,” Florinda said.
And you know what? I almost believe her.