Haggling comes down to three basic things: being nice, having information, and getting up the nerve to ask for a discount.
1. I have no scientific evidence, but I find being friendly gives me a greater chance of getting a discount than not. After all, no one wants to help a jerk. Explain your situation – no matter how aggravating – with a smile. This gives the impression you are asking for help, not blaming them. Being friendly gets them on your side and willing to work with you. Being a jerk makes them fight against you. Say things like:
- “You can understand how frustrated I am”
- “I’m a loyal customer, is there anything you can do to help me?”
- “I always pay my bill on time. What can we do about this late fee/charge?”
- “I have gotten great service from –company name– so this is really unusual”
- “I’d like to keep doing business with you, but…”
- “Can you work with me?”
2. Be informed. Do your homework before you ask for a discount…… Bring a flyer or print out pricing info from the rival company’s Web site to show to the salesman. But don’t let a lack of paperwork stop you. Look for factors that may convince them to work with you, like if there is inventory sitting around, minor damages, if you are asking for service during off-peak hours/days, if you are flexible about when you need the product or service, and if you are making a bulk purchase. I once negotiated a discounted price for pizza slices when there was no other food around simply by pointing out it was late in the day and they had a ton of pizza to be sold. Say things like:
- “I was at –name of rival store– and they have a deal for…”
- “I’ve looked around at prices and…”
- “I noticed this has not sold in 6 weeks. I can take it off your hands if you are able to sell it at a discount.”
- “This item is damaged slightly. Would you be able to shave 20% off the price?”
- “Another store has a better price but I like to shop here. Can you work with me?”
- “I’d really like to buy this item but it’s a bit above my budget.”
3. Just ask. If you don’t ask, you won’t get a discount. The more you ask the easier it gets, so start trying. Keep the discussion friendly and leave the door open to make the purchase at the original price so if you get turned down you don’t feel the need to stalk off. I have been turned down many times, but I have also gotten discounts where I never expected to succeed. So try it!
Extra tips that will help you become an ace haggler:
- Use your body language to persuade the merchant that you are willing to walk away, which sends the message that s/he needs to sweeten the deal to make a sale. Do this by setting down the item under discussion while you are haggling. If you hold onto it, it sends the message that you really want to take it home with you.
- Walk away from a deal after thanking the merchant for his final offer. Come back in a week or two to see if they are in a better position to work with you.
- Offer to pay in cash.
- Be discreet. A merchant might not want other customers to know s/he is giving you a discount.
- Improve your chances by negotiating at a slow time, when the merchant or salesperson has time to talk to you.
Welcome to Bargain Babe! I’m Mara, and I’m so glad you’re here. I am an obsessive bargain hunter and penny pincher, and I am determined to live a full life without EVER paying full price.
good article. Most people don;t think they have the right to ask for discounts. But it never hurts to try it. Being calm and collected really helps
Yes, that is a good one. Being calm and collected does help a lot.
I also believe it makes a big difference if you are dressed nicely. In my experience sales clerks are much more likely to offer you deals/give you a price adjustment ect. if you don’t LOOK like you are there merely for a handout but might actually shop the store in future. Lisa
So true. I always find I get better customer service if I am well dressed. A touch of mascara and lip gloss never hurts!
Sad, but I’ve always noticed that when I take my Coach or Fendi bag along, I get service pronto.
Hi,
Another important thing is to realize that most of the people at the clerk level do not have the authority to give you a deal. If they say “No” respond by saying, “ I understand that you may not have the authority to assist me in this way and I certainly do not want you to get into any trouble so if you can get the manager or owner of the store for me I would appreciate it.” Do not be afraid to insist on speaking with the manager but do it in non abusive way.
I am writing an E-Book on this very subject. It will contain How to shop and get the best deals. The book will cover the following points:
Help you to decide on what it is you want
How to find the best prices
How to haggle for the best prices
How to protect your purchase
How to get your product repaired
There will be other topics too. I hope to have this E-Book available in a few months. All of the proceeds from this book will go to helping a disabled veteran and his family.
Merlin
MARK-BRYAN@peoplepc.com
Mark, this is a great tip. Thanks for adding it. If you get turned down, always ask to speak to the next level up. A salesperson may not be able to give you a discount, but perhaps their manager can. Good luck with your e-Book and let me know when it comes out! Sounds like the type of thing I would want to blog about.
Great Post thank you very much!