SpendLessTV.com has a video on how to complain to get your money’s worth. Good tips, though I disagree with one tidbit. The expert they interview, Vera Gibbons, says at :42 “you don’t have to be polite necessarily, but you have to be reasonable.”
I think you always have to be polite, with very rare exceptions. In fact, being friendly often pays off! (Like when I used my coupons at Target.) While it is hard to be polite when you’re upset with a service or faulty product, but being rude will make people less inclined to help you. In my opinion, remaining polite while maintaining a firm stance will help you get your money’s worth.
Top tips to get your money’s worth
1. Stay Calm, Cool, and Collected – When I was younger my Mom would always complain to get discounts on clothing. She would notice a small tear, missing button, stain (anything she knew could be fixed) and get the item for a discount. While my mother was always loud (think your stereotypical Italian mother) she would never get loud or overeager when negotiation discounts or returns. Screaming, or flying into a fit or rage will only make people want you to disappear. You may be able to get what you want this way but it will be much easier if you remain calm.
2. Talk To Those in Charge – If you feel like you’re not getting anyway with the customer service worker or employee you are speaking with don’t be afraid to ask for their manager or boss. Since these are the people who are able to make big decisions they may be your best bet at getting what you’re looking for.
3. Be Concise – When sending an email to someone in charge you want to make sure your issue is concise. Your email should never be longer than one page, which is around 250 words. Getting straight to the issue at hand will make you more likely to get a response. I also would mention what you DO like about the brand or product. For example, I wrote an email when the zipper on my new boots broke and explained that I had loved the style of the boots and was very upset that they had broken. I received an email back saying they would look into the issue with the zipper and allowed me to return the boots for a new pair.
If you’re interested in learning more you can watch the video here.
Welcome to Bargain Babe! I’m Mara, and I’m so glad you’re here. I am an obsessive bargain hunter and penny pincher, and I am determined to live a full life without EVER paying full price.
I agree with politeness: I almost ALWAYS get what I am after b/c I apologize profusely and yet demand better quality and service… You catch more flies with honey than with vinegar!
Do be polite, sometimes there are real live human
beings on the other side of the phone.
They hear mostly complaints all day. Bunches
of really abusive, rude ones too. I like being
the one who does’nt abuse or scream at them.
Customer service people behind the line most often
respond in kind ways if you show them respect
and are kind. Many times I find that they will go
out of their way to find a loophole for you.