Reader Melanie wrote in with a frustrating experience she had at Target. And she is fighting it!
Hi Julia. I have a question for you. You talk a lot about Target. I am sure you are familiar with their Home products. My question is would you be surprised if you learned their sheets come from Turkey?
I bought a set of Target’s flannel sheets. I brought them home and washed them before I wanted to use them. I have a sheet cycle on my 2 month old washer and then I put them on sensor in my new dryer. Twenty minutes later I checked the lint tray as I expected some shedding being that the sheets were new. The tray was beyond being full. I emptied it and rechecked in five minutes. It was full again. I went back five minutes later and again it was full. I emptied it and started the dryer again. I checked again and the dryer didn’t seem to be warm. Well, the dryer broke. It was three weeks before the dryer was fixed because of getting a repair person out here and the part having to be ordered.
I contacted Target. I was told to save the lint so I dug back into the trash past the coffee grinds etc and was able to retrieve enough lint to fill up a freezer bag and that was only half the lint. I was told to hang on to the sheets while the company was contacted in Turkey. What? Turkey? Wait! I thought Home was Target and it was American.
Fast forward to yesterday. After several weeks of waiting and Target passing the buck on to their supplier’s insurance company in Turkey, I received an email back. Their sheets are top quality and have been tested. According to them I did not follow the manufacture’s recommendation on how to dry the sheets and it was therefore my fault. But basically because they are nice people they will send me replacement sheets. There was a mention about staining of clothes. Ah, I didn’t wash any clothes with the sheets.
Target sent an email back to Turkey asking what are the washing instructions. I sent an email quoting the instructions on the sheets. It shouldn’t matter…I have been doing laundry since dinosaurs roamed the earth. I am pretty upset, that Target keeps passing the buck to a company half way around the world. I would have expected good customer service to make me happy and then let THEM take it up with Home. Instead I continue to have to be further aggravated by the lack of accepting responsibility for obviously a bad lot of sheets. Did you know that Home is not really Target?
You are pretty consumer savy so I thought I would ask you. Target has not heard the last from me.
Melanie, I don’t think these sheets should have broken your dryer. Sounds like a real hassle. I had a red flannel sheet set that for YEARS created so much lint in the dryer cycle I was always surprised to find anything left inside the dryer. Guess I’m lucky they didn’t break my machine.
While I admire your tenacity, I’m not at all surprised that Target sells products made in another country. That is how they keep prices so low. Just like Wal-mart, Home Depot, and pretty much every other retailer out there. In fact, stores that sell products made in the U.S.A. often highlight the origin because otherwise shoppers assume the merchandise was made abroad.
I don’t agree with you that Target’s Home section is not part of Target. However, Target buys products from many different manufacturers. Sounds like what happened is Target passed you off to the specific manufacturer who made the sheets you bought in the Home section of Target. Either way, I can tell you are passionate about standing up for yourself. You’re not the first person who has a bone to pick with Target. Good luck!
UPDATE FROM MELANIE:
The company in Turkey sent me two sets of sheets. I am afraid to use them. I am now working with Target’s insurance dept. They have written the company in Turkey again explaining I did not wash other clothes with the sheets. I do not appreciate that Target is pushing everything back on the manufacturing company. I will wait longer and as I told the Target rep, I will write to Consumer’s Report Magazine. [The picture above] is about 1/3 of the lint that I retrieved from the trash.