You might have read about my earlier post about my first iPhone bill: iPricey! Here’s what happened. I called AT&T back about a week after I discovered my montrous bill (due to an AT&T employee forgetting to add the required data plan to our account) and found they waived the entire fee, as they should have. To make amends they gave me a month of free service (I asked for three).
While I had them on the phone I also took care of a few other gliches they created, like dropping my texting plan, charging me $.20 per text, and erasing 374 roll over minutes. AT&T restored my text plan, waived the $.20 fees, and credited us 374 roll over minutes.
It was a pain calling them and explaining my predicament, but every time AT&T took care of the problem quickly with few questions asked. Not a bad resolution.