Scoring deals with coupons feels fantastic, but it can also be a complete pain in the BLEEP! Tom emailed me his story:
My wife and I use coupons all the time, from any source. Today we went to Ralph’s because they have promotion, buy 8 promotional items get $4.00 dollars off. We have coupons for the promotional items. This particular Ralph’s had all the products that we have coupons for, others we have gone to didn’t carry all the products.
We are checking out and give the cashier our coupons. She says she can’t accept the printable coupons, because there are some missing dots in the expiration date field. She didn’t have one [with the dots] on hand to show me exactly what she was talking about.
So we left and went to another Ralph’s. I went in and asked the manger about printable coupons. He said, “We don’t accept them because they can be altered. This is a Ralph’s policy not just this store.” They didn’t have all the items I wanted anyway. We went to another Ralph’s. At this store the cashier said, “Oh sure we take them as long as they scan.” This store didn’t have any of the products I wanted. We have used printable coupons at other stores, Sprouts, Albertsons and Ralph’s without any problem.
So, have you had any shoppers complain about using printable coupons at Ralph’s or other grocery stores? Just tryin to save money.
For Tom and anyone else who has had their coupons rejected or run into inconsistent redemption policies (which often benefits us), go the retailer website, hunt down their coupon policy, read it and print it out. Assuming your coupons are not fake, the next time you shop bring the store coupon policy and pull it out if a cashier is wrong. Be polite, but firm, and write a letter complaining if you truly feel wronged.
What’s your advice for Tom?