This is a post by staff writer Yazmin Cruz.
I spent all weekend long crunching numbers after making the last payment for my emergency dental work. For sure they overcharged me, I kept thinking afterward. The amount seemed off.
I DID find a mistake, but it’s in my favor. Should I go back, let them know, and pay up?
I’ve got a devil on one shoulder and an angel on the other duking it out over what to do. When I thought I had been overcharged I was ready to fight back. I was ready to march in to the dentist’s office with receipts, contract, and calculator in hand.
Now, I’m not so sure what to do. I wasn’t the one who made the mistake. The mistake was made by a front desk employee.
You may recall from my previous post that I had negotiated a lower price by offering to pay cash upfront, but my father convinced me to pay in installments until the work was completed. Luckily, the dentist allowed me to do so without adding any surcharges. When I walked in Friday afternoon to make my last payment I realized I’d forgotten to check my balance.
“That’s not a problem. I’m just going to have to look it up,” said the front desk employee slightly annoyed.
“I’d like to pay off the balance.”
“Are you sure? That doesn’t sound right.”
“I’m sure, sweetie,” she responded visibly irritated.
Turns out she was wrong. I’d be more willing to come forward if she hadn’t been so rude and condescending every time I interacted with her.
I know the best ethical route would be to come clean, but maybe this is karma getting back at her? I don’t know.
Money is not a problem as I’d already designated it to pay my dentist bill. Though, I’m really tempted to add the $33 to my fun budget.
I need your advice! What have you done when you have been undercharged? Would you go back and pay the $33 or keep mum?
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