I had a fantastic customer service experience today that is worth bragging about! That’s not often the case. BargainBabe had such terrible customer service at Babies R Us that she vowed never to shop there again. Ouch! Babies R Us is going to miss out on much of the $10,000 that a new parent spends in their first year (and on clothes, toys and books in subsequent years).
But onto my happy story. After extensive comparison shopping (involving calculators and family discussions) I decided on the perfect toilet paper for my family. I was so excited that I finally knew exactly what I wanted, where to find it, what coupons to collect and how to get the best deal on the TP that I wanted.
My big purchased day came – sale plus coupons – and I got my toilet paper in bulk. Unfortunately, when I opened the package I noticed that they had changed something and this lightly scented (almost unscented) product was now super scented. Yuck!
Now, here is the nice part of the story. I called customer service and the lady on the phone was very pleasant. I had everything that was needed to help her help me – the original packaging, where I bought the item, and the batch number. She apologized and told me that they really do take these comments into consideration and that I should call again if it continues to be a problem.
Then – and here comes the super-duper part – she said she was going to send me a prepaid Visa card to cover the cost of what I spent to buy the TP. That means that I can spend the money on anything that I want. I don’t even have to buy one of their products. (Of course, this company is so big, maybe they own Visa?)
So, the moral of the story – A successful company knows that keeping you, the consumer, happy is their key to success. So NEVER accept a bad product or bad service. A smart company wants to know what is wrong so that they can fix it. They also want to know what is right, so tell them that as well, so that they will keep the things that you like.
The lady I dealt with, and this is a reflection of her employer, clearly knows that the definition of “customer service” is to keep you, the customer, happy so that you want to continue to spend your hard-earned money on their products or services.
I’d love to hear about your happy customer service experiences.
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