SpendLessTV.com has a video on how to complain to get your money’s worth. Good tips, though I disagree with one tidbit. The expert they interview, Vera Gibbons, says at :42 “you don’t have to be polite necessarily, but you have to be reasonable.”
I think you always have to be polite, with very rare exceptions. In fact, being friendly often pays off! (Like when I used my coupons at Target.)
Watch the video here.
July 13th, 2009 at 1:24 pm
I agree with politeness: I almost ALWAYS get what I am after b/c I apologize profusely and yet demand better quality and service… You catch more flies with honey than with vinegar!
July 14th, 2009 at 10:40 am
Do be polite, sometimes there are real live human
beings on the other side of the phone.
They hear mostly complaints all day. Bunches
of really abusive, rude ones too. I like being
the one who does’nt abuse or scream at them.
Customer service people behind the line most often
respond in kind ways if you show them respect
and are kind. Many times I find that they will go
out of their way to find a loophole for you.