You might have read about my earlier post about my first iPhone bill: iPricey! Here’s what happened. I called AT&T back about a week after I discovered my montrous bill (due to an AT&T employee forgetting to add the required data plan to our account) and found they waived the entire fee, as they should have. To make amends they gave me a month of free service (I asked for three).
While I had them on the phone I also took care of a few other gliches they created, like dropping my texting plan, charging me $.20 per text, and erasing 374 roll over minutes. AT&T restored my text plan, waived the $.20 fees, and credited us 374 roll over minutes.
It was a pain calling them and explaining my predicament, but every time AT&T took care of the problem quickly with few questions asked. Not a bad resolution.
January 20th, 2009 at 10:41 pm
Not necessary to print this. Just wanted you to know that I tried to use ShareThis to send to someone I know who also has an iPhone. While I can use ShareThis for practically anything else, it did not work here.
January 21st, 2009 at 10:09 pm
Sorry to hear you had technical problems. The ShareThis link worked for me when I tried it on my home computer, so I wonder if it is not compatible with the iPhone. Did you try it at home? ~Julia
January 24th, 2009 at 2:47 pm
I wish health insurance companies were as accommodating!!
January 24th, 2009 at 2:51 pm
Totally. Don’t get me started about all the long phone calls I’ve had with Aetna and Blue Cross! As a consumer I feel I do not have nearly as much negotiating power when it comes to health care companies. ~Julia
February 26th, 2009 at 9:52 am
[...] into my grand adventure of writing this blog and running my own business. So far I wrestled an $1,214 iPhone bill to the ground, dreamed about bras (but didn’t end up buying any), discovered a really simple [...]